1. Who we are

Xion Technology (Pty) Ltd (“we”, “us”, “our”) is a company registered in South Africa. Our website is https://xiontech.co.za

2. What personal information we collect

When you submit a form via our website (e.g., contact form, enquiry form, request for quote, content upload), we may collect the following information that you provide:

• Your name
• Your e-mail address
• Your telephone number
• Your company name and/or job title (if applicable)
• Your message or enquiry details
• Any other information you choose to send via the form

We may also collect technical / usage information (for example your IP address, browser type, device type, date/time of submission) via our website analytics tools or server logs.

3. How we collect your information

We collect the personal information directly from you when you fill out and submit the form on our website. Additionally, we may collect technical information automatically as described above.

4. Why we collect your information (Purpose of processing)

• We use the information you provide for the following purposes:
• To respond to your enquiry or request and communicate with you about our services
• To provide you information about our products, services or solutions if you have opted in
• To improve our website, user-experience and our service offerings
• To comply with any legal or regulatory requirements

5. Lawful basis for processing

We process your personal information in accordance with POPIA. The lawful bases we rely upon include:

• Your consent (if we ask for it and you provide it)
• Processing necessary for the performance of a contract or to take steps at your request prior to entering into a contract
• Our legitimate interests (for example: improving our website and services) provided these interests are not overridden by your rights and freedoms
• Compliance with a legal obligation

6. Sharing your information

We will not share your personal information with third-parties for their direct marketing purposes without your explicit consent. We may share your information with trusted service providers who assist us in operating our website, hosting, IT services, analytics, or communications — provided they are bound by confidentiality and data protection obligations. We may also disclose your information when required by law or to enforce our legal rights.

7. Data retention

We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected, including any legal, regulatory or audit requirements. When the information is no longer required, we will securely delete or anonymize it.

8. Security of personal information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, damage, or unlawful processing. These include secure hosting, access controls, encryption where appropriate, and regular review of our security procedures.

9. Your rights

Under POPIA you have certain rights in relation to your personal information, including:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate or incomplete personal information
• The right to request deletion of your personal information (subject to legal or contractual obligations)
• The right to object to processing of your personal information (in certain circumstances)
• The right to withdraw consent (if consent is the basis for processing)
• The right to request that your personal information be transferred to another organisation (in certain circumstances)
• To exercise any of these rights, please contact us using the details in section 13.

10. Cross-border transfers

If we transfer your personal information outside the Republic of South Africa, we will ensure that such transfers are compliant with POPIA and that appropriate safeguards are in place (for example transfer to a jurisdiction with adequate protection or via contractual safeguards).

11. Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to enhance user experience, monitor website usage, and improve our services. You may configure your browser to disable cookies; however, please note this may affect your experience of the website.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on our website and update the “Last updated” date at the top. Please review the policy periodically.

13. Contact us

If you have any questions about this Privacy Policy, or you wish to exercise your rights, please contact us:

Xion Technology (Pty) Ltd

Email: xiontechco@gmail.com